Soha will
- Provide you with a named Lettings Officer throughout the lettings process, answering your queries within two working days, giving you information about Soha’s services and supporting you into a successful tenancy.
- Provide you with all information about your new home ahead of the viewing to enable you to make an informed choice about accepting the tenancy. Your new home
- Ensure all important information (such as tenancy agreement) is presented in an accessible format at least three days before you need to sign it.
- Clearly explain how we let homes and approve mutual exchanges and the timescales involved.
- Accompany you to all viewings and explain your rights and responsibilities and discuss any adaptations. Alterations and improvements
- Make any gardens up to void standard, from the day you move into your new home. To see what we mean by this, look at this leaflet which shows what you can expect.
- Survey the majority of new tenants using an independent company and follow up on any areas of dissatisfaction.
How you say we’re doing
Tenant Satisfaction Measures
All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance. The ‘National Average’ is based on data from over 60 similar sized housing associations in the UK
Moving to your new home
When you get an offer letter from us, we’ll contact you to arrange for you to view the property you’re moving into.
Once you’ve seen your new home and you confirm that you’d like to move in, we’ll arrange for you to visit our office to sign the paperwork and collect the keys.
This meeting will take about an hour while we go through your new tenancy agreement, explain any work that we’ll be doing to your home before you move in to bring it up to our standards, and answer any questions you may have about your home and your tenancy. At this meeting we’ll also expect you to pay two weeks’ rent or charges towards the property.
Contact us
Want to contact the team?
Call: 0800 014 15 45 or email: lettings@soha.co.uk
Want to complain?
Email: complaints@soha.co.uk
“We want every Soha resident to feel at home and know how important it is to get off to a good start. We’re really pleased that resident satisfaction with the lettings process is high and we’re working hard to improve the process through use of technology”
Emma Morrell, Lettings Manager
More information
For more information about your new home and what we’ll do to make sure it’s clean and ready for you, take a look at Your new home
For useful information for the first few weeks in your new home, please see Welcome to Soha